Refund & Return Policy | daylightshops

Refund & Return Policy

Last updated: 2026

This Refund and Return Policy explains how return requests, refund requests and product-related support are handled for purchases or customer requests connected with daylightshops.com.

1. Return rights

Customers may have the right to withdraw from a purchase or request a return under applicable consumer protection laws. Any mandatory consumer rights remain unaffected by this policy.

2. How to request a return or refund

To request return or refund assistance, contact us at info@daylightshops.com. Please include your full name, order number if available, product details and a short explanation of your request.

  • Order number or purchase reference, if available
  • Product name or description
  • Reason for the return or refund request
  • Photos, if the item arrived damaged or incorrect

3. Product condition

Returned products may need to be sent back in their original condition, with original packaging, accessories, manuals and all included parts, unless the product is defective, damaged or otherwise covered by mandatory legal rights.

  • Original packaging where possible
  • All accessories and components included
  • No damage caused by improper use
  • Proof of purchase or order reference where available

4. Return shipping costs

Return shipping costs may depend on the reason for the return, the destination and applicable law. If a product is defective, damaged during transport or incorrect due to an error, return handling will be reviewed according to the specific case and mandatory consumer rights.

5. Refund timeline

Once a return is received and inspected where required, refunds are processed within a reasonable period using the payment method or refund method available for the specific order. Timing may vary depending on banks, payment providers and operational processing.

6. Defective or incorrect products

If you receive a defective, damaged or incorrect product, contact us promptly at info@daylightshops.com. Please include photos, delivery details and your order reference so we can review the issue and provide next steps.

  • Replacement where available and appropriate
  • Repair or correction where applicable
  • Refund where required by law or approved after review
  • Support instructions based on the specific case

7. Items not eligible for return

Some items may be excluded from return where permitted by law, including personalized products, sealed goods that cannot be returned for hygiene or health protection reasons once opened, and digital or perishable items where applicable. Any specific restriction should be communicated before purchase where relevant.

8. Simplified return procedure

  1. Contact info@daylightshops.com with your request
  2. Include your order details and reason for return
  3. Wait for return instructions before sending the product
  4. Send the product according to the provided instructions
  5. We review the return and process the applicable resolution

9. Contact for refunds and returns

For any information about refunds and returns, contact:
TERRA-STITCH INTERNATIONAL S.L.
Andreea Bobriuc
Calle Aragón, Número 150, 08011 Barcelona, Spain.
Email: info@daylightshops.com