Shipping Policy

Last updated: 2026

This Shipping Policy explains how shipping information, delivery support and order-related delivery questions are handled on daylightshops.com.

1. Delivery information

Delivery times may vary depending on product availability, destination, courier operations and external circumstances. Estimated delivery details, where applicable, are communicated during or after the order process.

2. Shipping costs

Any shipping costs, free shipping conditions or delivery charges are shown before an order is confirmed. Customers should review the total order details carefully before submitting their request or purchase.

3. Delivery address

Customers are responsible for providing a complete and accurate delivery address, including name, street, house or apartment number, postal code, city, country and any other details required for successful delivery.

4. Order processing

Orders or delivery requests may be processed after confirmation and verification of the provided information. Processing times can vary depending on product availability, payment confirmation where applicable and operational capacity.

5. Couriers and delivery partners

Deliveries may be handled by third-party courier or logistics providers. The selected delivery partner can depend on the destination, package type and available shipping method.

Local and international courier services
Postal or parcel delivery partners
Logistics providers selected according to destination
Customer support assistance for shipping questions

6. Tracking information

Where tracking is available, the customer may receive a tracking number or delivery update by email, SMS or another contact method provided during the order process. Tracking availability depends on the selected courier and shipping method.

7. Delayed deliveries

Delivery delays may occur due to courier handling, high demand, holidays, customs checks, weather events, incorrect delivery details or other circumstances outside our direct control. If your delivery appears delayed, contact us at info@daylightshops.com with your order details.

8. Damaged package

If a package arrives visibly damaged, please document the condition with photos where possible and contact us promptly at info@daylightshops.com. Include your order number, delivery details and a short explanation of the issue.

9. Incorrect or unreachable addresses

If delivery cannot be completed because the address is incorrect, incomplete or unreachable, the courier may attempt a new delivery, redirect the package or return it to the sender according to its own procedures. Additional delays or costs may apply where permitted by law.

10. International shipping

International shipping availability, delivery times, customs handling and possible import-related charges may vary by destination. Any mandatory consumer rights remain unaffected by this Shipping Policy.

11. Shipping support contact

For shipping-related questions, contact:
TERRA-STITCH INTERNATIONAL S.L.
Andreea Bobriuc
Calle Aragón, Número 150, 08011 Barcelona, Spain.
Email: info@daylightshops.com